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Service Desk

 

How do I log a

Schools IT call?

hardware

NOTE: All calls logged to the Schools IT Service Desk must be logged by the user responsible for the respective equipment or system.

Please call the Schools IT Service Desk at telephone number 021 834 4690 or CLICK TO CALL if using mobile device. Your call will be routed to the first available agent

If the call is not answered it may be that the respective technologist are busy on other calls.

The call will then go to voicemail.

Please leave a clear, detailed message.

Your call will be returned within 24 hours.

You can also WhatsApp the Service Desk on 021 9007123 whatsapp click maimilu 4d 

 Alternatively:

Email addressThis email address is being protected from spambots. You need JavaScript enabled to view it.

 

Information required when logging a call

  

When logging a call please supply the following information and have this at hand before calling the Service Desk: 

• Principal/ Admin: Name, Surname and Persal number
• Education District
• Name of School
• EMIS number
• Contact telephone number
• Alternate contact number
• Email address
• Category: e.g. Broadband, SLAN, EduLab, eAdmin, CAT/IT or CAD, etc.
• Problem Description: e.g. EduLab: Workstations cannot connect to the Server

 

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