Service Desk Support Guideline

Q Who provides support?

Support is provided by the Branch e-Innovation, within the Department of the Premier, The Branch  has fully functional schools IT Service Desk fascility at their offices at the Education District Offices in Kuilsriver.

Q For what type of services are support provided?

• All issues related to hardware supplied by the WCED.
• All issues related to software used by the schools.

Q For what type of services are support provided?

        NOTE: ALL calls logged to the Service Desk must be logged by the User responsible for the respective ICT equipment or system.

•  Please call the Service Desk at telephone number: 021 834 4690
•  If the call is not answered, it may be that the respective Call Agents are busy on other calls.

        Alternatively,

        WhatsApp: 021 900 7123 (No Voice Calls)

      Website: https://schoolsit.wcgschools.gov.za

      WCG Schools Email Reset Password : https://passwordreset.microsoftonline.com/