ICT Service Program

ICT Service Program

Service Desk Support Guideline

Q Who provides support?

Support is provided by the Branch e-Innovation, within the Department of the Premier, The Branch  has fully functional schools IT Service Desk fascility at their offices at the Education District Offices in Kuilsriver.

Q For what type of services are support provided?

  • All issues related to hardware supplied by the WCED.
  • All issues related to software used by the schools.

Q For what type of services are support provided?

        NOTE: ALL calls logged to the Service Desk must be logged by the User responsible for the respective ICT equipment or system.

  •  Please call the Service Desk at telephone number: 021 834 4690
  •  If the call is not answered, it may be that the respective Call Agents are busy on other calls.


        WhatsApp: 021 900 7123 (No Voice Calls)


      Website: https://schoolsit.wcgschools.gov.za

      WCG Schools Email Reset Password : https://passwordreset.microsoftonline.com/

q2 min

i1 min

i2 min

turnaround min




WCED Campus

New Nooinsfontein road, Kuilsriver, 7580

Tel: 021 834 4690

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.