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Google Safe Search is enabled on the network to protect users from content generally deemed inappropriate. In some cases, other content to be used for educational purposes may also be restricted, especially in YouTube.

 

In these cases, it is necessary to place a call with the Schools IT Service Desk in order to apply to have the content unblocked, please find the contact details below.

 

It is advisable for educators to ensure that any content intended for use in the classroom environment is accessible on the network before attempting to use the content in class. If it is blocked but legitimate, it will be necessary for the educator to download the material on an external network until such time as the Service Desk is able to process the unblocking request.

 

Schools IT Service Desk:   Telephone: 021 900 7123           Fax: 021 903 1329

 

Email: SchoolsIT.ServiceDesk@westerncape.gov.za